At Richmond Hill Optometry, we use the best carriers in the business to make sure your order gets to you on time. Learn more about our shipping information below.
If you use our Sightly app to purchase product(s), payment must be received by Richmond Hill Optometry prior to release of an order, unless otherwise agreed by us. We may need to verify information you provide before an order is accepted and may cancel or limit an order any time after it has been placed, including but not limited to the event that a product is listed at an incorrect price due to typographical or other error. If payment already has been made and your order is cancelled or limited, we will refund any payment you made for the product that will not be shipped due to cancellation or limitation of an order in the same tender as the original purchase.
Unless otherwise noted, we will use our best efforts to ship products within 5-10 business days of the receipt of a properly completed order. You understand that product availability may be limited and particular products may not be available for immediate delivery. We shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
To keep you informed after you place your order, you will receive an Order Receipt emailed to you to confirm your order details. Once your order has been prepared for shipment and ships, you will receive a Shipment Notification with carrier and tracking information.